100% SATISFACTION GUARANTEE
We stand behind our products 100%, if for any reason you are not satisfied with your VIB product, you can return it for a complete refund. No questions asked, no if’s and’s or but’s. If you are not fully satisfied with your purchase, you may request a full refund on the purchase price within 30 days. Customer is responsible for return shipping costs. Product must be returned to receive a refund. Once the product is received a refund will be issued.
In order to initiate a return please contact one of our ViB customer service agents at support@VibBrand.com
Any orders shipped back without previous consent will not be eligible for a refund. A written return authorization from a ViB representative is required and can be obtained through the steps below.
At VïB, we stand behind our products 100%. If for any reason you are unsatisfied with your product you may contact us for a full refund less shipping costs within 30 days of the initial purchase date. We will request feedback regarding the product in question in order to properly process the refund request.
All products purchased through the ViB website, not to include wholesale orders, carry a 30-day customer satisfaction guarantee. If you are not satisfied with any of these products,please follow these guidelines to receive a refund.
- Contact support@VibBrand.com or call toll free 1-855-581-9222 (during business hours) within 30 days of purchase.
- Provide feedback regarding your return AND proof of purchase.
- Mail back product in question with your name and order number included.
- Once we receive your product a refund will be processed.
If your product was purchased from third party websites or retailers, you will need to provide the information about the retailer for our records.
Refunds will not be given on products that are defective due to personal negligence. These products should be stored at room temperature and out of reach of pets and children.
Products that are damaged or lost during shipment will be replaced at no cost to the customer. We will require a picture of the damaged product for verification.
Refunds Due to Shipping:
It is important to note that USPS does not guarantee the shipment of your product in a specified time.
Priority Mail Flat Rate is a 1 to 3-day shipping service
Priority Mail Express is a 1 to 2-day expedited service
ViB does not guarantee the shipment will make it in these time frames.We do not offer shipping refunds due to products not making it within the specified times. If a product is ordered on the weekend it will ship on the next business day.
We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any extra benefits for products containing hemp extracts. If you decide to purchase our products, you are drawing your own opinions as to any additional benefits or use these products may provide.
If you purchased the wrong product we will offer a return or exchange once we receive the unopened package.
Per our refund policy, we require the return of any open or unopened product that is being refunded:
Return products should be shipped to the following address:
ViB LLC -Returns
1231 S. Jordan Pkwy
South Jordan, UT 84095
**The return shipping fee will be at the responsibility of the customer. ViB Customer Service can provide a return label for an easy return process.
Please include a note with your name and order number in your return package so we may expedite your transaction.
Once we receive a return, please allow between 7-10 business days for processing. After initiating the refund, funds can take 3-7 business days to post, which is dependent on the original payment source.
Shipping And Returns:
Products ship within two business days. Package will be shipped and tracked via USPS. Shipping takes 2-5 days for delivery in the continental U.S. Handling times can vary depending on seasonal order loads and holidays.
We are offering a flat fee to ship your ENTIRE order! Here’s how it works: You pay your $5 shipping once for anything that is in your order! That’s it. Plain and simple.
At ViB, we have a no-hassle 30-day return policy. Unfortunately, if 30 days have passed since your purchase date, we will be unable to offer a refund.
Item(s) must be unused and in their original packaging for refund eligibility.
Once the return is approved, a refund will be processed back to the original form of payment and will post to your account within thirty days.
To Set Up A Return:
Please visit our Contact Us page to request a return.
At this time, we are unable to ship CBD products internationally or to customers in the following states:
Idaho, Nebraska, Iowa, South Dakota, and Puerto Rico. Want to be able to receive CBD products? Write your representatives.
Address: VÏB LLC 1231 S Jordan Pkwy Suite B, South Jordan, UT 84095
Customer Service Number: 1-855-581-9222